I'm struggling with an issue where my internet connection drops every time I make a video call on platforms like Google Teams, Zoom, or Google Meet. This started happening recently after I switched to a new modem while keeping my internet plan the same. I have a decent setup, connected by ethernet to a coaxial modem, but the internet just cuts out after about 10 minutes during video calls, showing 'Connected but without internet.' I've tried clearing cache, updating everything, and even replacing the modem, but nothing seems to help. I really need assistance as this might affect my job!
3 Answers
Check your modem's signal levels by entering `http://192.168.100.1` in your browser. If the signal levels are off, that could lead to connection issues. If you're seeing low power levels, you might want to look for splitters or any other obstacles in your setup that could be causing interference. A strong upstream signal is crucial, too, so make sure that's within the right range.
It sounds like your internet may be throttling during video calls. Many cable ISPs have a feature that boosts your connection temporarily and then reduces it, which could explain the drop after about 10 minutes. A good workaround is to use the desktop versions of Zoom, Teams, and Google Meet; they generally handle network issues better than the Chrome browser. You could also try disabling the QUIC protocol in Chrome: just type `chrome://flags` in the address bar, search for 'QUIC', disable it, and relaunch Chrome. Additionally, a basic router with QoS settings can prioritize your video call traffic and might help keep your connection stable.
Thanks for the quick response! I did install a new modem connected via ethernet to my PC, so I will definitely try those options. Appreciate it!
I think the upload boost isn't the main issue here. Windows says there's no internet, which suggests it's likely something with your ISP's service instead.
If the problem continues, you could try to switch to your phone's mobile hotspot. This will help you determine if the issue is ISP-related. Sometimes a quick test on your mobile data can reveal if your internet service is the real culprit.
I tried that! But unfortunately, my mobile hotspot isn't strong enough for video streaming on Chrome. It's a bit of a struggle.
Also, keep an eye on the downstream signal; if it's too high or too low, you'll run into similar problems. Aim for levels between -8 and 8 for the downstream.