Hey everyone! I've been running into some trouble with my laptop. I've experienced a Blue Screen of Death (BSOD) twice while performing a full scan with McAfee Total Protection. Just to be sure that it isn't a virus, I did a full scan using a Free Trial of Malwarebytes, and that came back clean. To investigate the BSOD, I used BluescreenViewer and found that both crashes had the same bug check code: 0x0000009f, with a bug check string of DRIVER_POWER_STATE_FAILURE. The error was caused by the ntoskrnl.exe driver, which was highlighted in red in the viewer. Now, I'm really looking for advice on what my next steps should be. I'm considering a factory reset for my laptop since I'll be unable to send it for warranty repair for the rest of the month due to work commitments. Also, I have minidump files available if that's helpful - here's the link: https://www.mediafire.com/file/v1hktb8g5e0qqkl/Minidump.zip/file.
4 Answers
First things first, it might be worth just uninstalling McAfee. I've heard quite a few users say it can lead to problems, sometimes acting worse than malware! If you're unsure about it, just run the official McAfee uninstaller in safe mode to clear it out completely. Check this link for the removal tool: https://www.majorgeeks.com/files/details/mcafee_consumer_product_removal_tool.html. That could help solve the BSOD issues you're facing.
It sounds like you're dealing with a tricky situation. The errors you’ve identified (DRIVER_POWER_STATE_FAILURE) could definitely be linked to the ntoskrnl.exe, but I'd suggest getting the actual dump files for further analysis. Bluescreenview isn't the most reliable tool. Try looking for minidump files in C:WindowsMinidump. Zip them up and share them via a reliable file sharing site like mediafire.com or catbox.moe. Having multiple dumps can give us more to work with!
Honestly, if you're comfortable with it, a factory reset could clear a lot of issues if other troubleshooting fails. Just remember to back up your important files before proceeding with that! You might find that things run much smoother afterwards.
If you're still experiencing BSODs and want to dig deeper, make sure you check for any driver updates as well. Sometimes the problem can stem from outdated drivers. However, if it's consistently happening during McAfee scans, I'd stick with removing McAfee first, then see if the crashes persist afterwards.
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