A friend recently lost her husband, and ever since, she's struggled to access her phone and the photos they shared over their 30 years together. He had a password for the account, but when she tries it, she gets a message saying it's incorrect. Apple advised her that she needs his Google email password to reset her Apple password, which she doesn't have. Despite several calls to their support team and lengthy waits, nothing has worked to resolve the issue. Is there a way for her to receive a one-time password to retrieve her data? Any tips on helping her access his account would be greatly appreciated!
1 Answer
If she reaches out to Apple with the death certificate and other necessary documents, she should be able to regain full access to the account. I had a similar situation years ago, and they guided me through the process. It might be better to speak with someone in person at an Apple Store rather than handling it over the phone, especially since she might be contacting the wrong department. They’ll let her know what paperwork she needs.
Thanks for the suggestion! She already provided the death certificate, but it sounds like she may not have talked to the right team. I’ll help her find an Apple Store nearby, even if it takes a bit of travel.