I recently had my Dell G15 gaming laptop cleaned and thermal repasted by a local shop (I'm not from the USA). After the repaste, my GPU temperatures seem to be lower, but now my laptop crashes even while playing lighter games like Valorant. The Event Viewer shows an Event 41, indicating a Kernel Power crash, which means the system rebooted unexpectedly. This issue started right after the repair and was never a problem before. The technician claims it's not his fault and suggests my RAM usage is too high. I also noticed my CPU temperatures soaring above 90°C unless I use ThrottleStop. Any insight would be appreciated!
2 Answers
If you decide to go the DIY route, it shouldn’t take more than 15 minutes. Grab some thermal paste online, as they usually come with cleaning swabs. Be careful when cleaning the CPU, especially with the pins. After cleaning, reapply the paste in a thin layer—don’t go overboard. If everything else is in order, it should help resolve the crashing issue.
It sounds like the thermal paste might not have been applied correctly. It could be either insufficient paste or a low-quality one. If your CPU temps are getting really high, that's a clear red flag. If you feel comfortable doing it, you can definitely try repasting it yourself. Just be cautious and follow the right steps for cleaning and applying new thermal paste.
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