I recently factory reset my laptop because it was lagging, and now I can't find any of my OneDrive files, including a long-term writing project I created on Scrivener. I logged in using the same account as before, so I thought my files would still be there since OneDrive is cloud-based. Can anyone explain why I'm not seeing my files on my laptop's OneDrive application? Also, I managed to find them in the browser version after some searching, but I'm confused about why they didn't show up in the app. Can I retrieve the files back to my laptop easily?
2 Answers
If your device uses an SSD, recovering files can be tricky since they're not stored permanently like with HDDs. However, if you can access the OneDrive webpage and see your files there, it indicates they were saved in your cloud account. It might be a syncing issue with the desktop app that's preventing you from seeing them. Just ensure you're logged into the correct account on both the app and the browser!
It sounds like during the factory reset, your OneDrive app might not have been syncing properly with the cloud. For OneDrive to keep your files, you generally need to have enough storage space in your cloud account and ensure it's actively syncing. If you logged into a different Microsoft account in the app, that could cause issues too. Just make sure you check your storage info and syncing settings next time!
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