I'm in a bit of a pickle here and could really use some guidance. I received an email from AWS on January 29 asking for verification documents, warning that my account would be suspended on February 3 if I didn't comply. I promptly submitted my phone bill and bank statement the next day, but then they requested the same bank statement again. I found that odd, so I reuploaded it along with our LLC formation documents and asked for a manager to look into the situation since it felt like I was going in circles. I got a response saying my case was escalated for a swift resolution, but that was over 24 hours ago and there's been no update. With my deadline looming, I'm wondering what the escalation really means. Is there anything more I can do, or do I just have to wait and hope they process it before the deadline? It just feels frustrating to potentially lose access after swiftly submitting all requested information.
2 Answers
You might want to try tweeting at AWS support. Sometimes public inquiries get quicker responses because they don't want bad press. Just keep it professional, and don't forget to mention your case number to keep it linked. Good luck!
I totally get where you're coming from. Their response times can really be a mixed bag, especially during busy periods. It seems like your case has been properly routed, but with the deadline approaching, have you tried reaching out via phone? If you can get someone on the line, that might help speed things along a bit. Hang in there!
Thanks for the advice! I'll definitely consider giving them a call, just to see if someone can provide a quicker update.