I'm having a weird issue where my client's website works fine on all devices and browsers except his MacBook. On his laptop, images aren't loading, and some dropdown buttons like the profile menu and logout aren't functioning. We've already cleared cookies, cache, and even restarted the laptop multiple times. Both Chrome and Firefox were uninstalled and reinstalled, but the problem persists. What makes it even stranger is that the website works perfectly on other laptops and phones, and all other websites function normally on this MacBook. It's only 6 months old, so I'm really puzzled. Has anyone encountered this issue or know why it might be happening?
5 Answers
You can try adding a tag to your page, along with checking if any third-party security software is blocking the scripts from loading. Sometimes these can cause significant issues without you realizing it.
Make sure the date and time on your MacBook are set correctly. If they're off, it can mess with SSL handshakes, leading to assets failing to load. Also, when you reinstalled Chrome, did you log in? A broken adblocker extension might have synced and caused problems again. If there's corporate VPN or antivirus software running, those can sometimes block certain scripts or content too.
It’s worth noting that browsers tend to act the same across different devices. If images are not loading just on this one Mac, there could be some odd setting enabled that’s causing the issue.
It sounds like it could be a security-related issue. Have them look in the networking tab or try loading one of the images directly by right-clicking and opening it in another tab. That might help you see what’s really going on.
First things first, check the networking tab in your browser's developer console. Sometimes certain assets can get blocked for some reason. It might give you a clue as to what’s going wrong from the technical side.
Just a heads up, that only works if the dev tools are open while you're testing. Have you tried checking if the problem happens on other websites too or in incognito mode?
That sounds about right. I had a similar issue once where my MacBook’s clock was out of sync, and it caused security cert issues.