I'm having trouble with my IMAP email account that's set up through an Italian server. Recently, I'm running into issues with my IP addresses getting blacklisted, which means I can't send out emails at all. This was working fine before, but now there's a lag in the outbox, and eventually, it's just stopped working altogether. I even switched internet providers, but now it seems their IP address is causing problems too. Strangely enough, I also tried using my mobile data, which has a different IP address, and I'm still getting blocked with a spam error message. I'm really at my wits' end here, so any suggestions would be greatly appreciated!
3 Answers
It sounds like the first thing you should do is check the bounce-back error you’re getting when you try to send messages. If your sending IP is blacklisted, it’s best to contact your email host. They can often request a delisting for you. In some cases, IPs can be delisted within 3-4 hours, so it might be worth waiting a bit. Also, you should really consider setting up SPF, DKIM, and DMARC for your email domain to prevent these problems in the future and reduce the chances of being flagged as spam.
Is the email server you’re using self-hosted? That can sometimes cause these kinds of IP issues, especially if it’s on an Italian domain.
Yes, I believe it is... it's linked to an Italian website.
You might also want to check if you're using the right SMTP server settings. Sometimes it’s a matter of not authenticating properly to the correct server. Get in touch with your mail provider in Italy and confirm what the right SMTP settings should be.
I've tried contacting them a few times and even removed and re-added the account. It’s connecting fine, but still getting flagged as spam.
Got it, I’ll reach out to them and see what they can do. Thanks for the tip on the email setup!