I've been having a tough time with my computer and I'm really stressed out about it. I think I accidentally downloaded something harmful because I noticed some strange activity. First, I received an email alert about logging into my account and I changed my password, but then my Steam account got hacked too. I reached out to Steam support for help, but it's been overwhelming.
To make matters worse, I just saw a message saying my Roblox account was accessed from a device in Russia. The emails I received about the Steam breach were also in Russian. I tried running HitmanPro and assumed it fixed the issue, but now I'm not sure. I wanted to reset my PC to start fresh, but I'm stuck with an error message saying 'there was a problem resetting your PC.' I also attempted to run Malwarebytes, but that didn't progress past 5%.
I'm really anxious and not very tech-savvy, so I appreciate any guidance you can offer. I'm scared about my accounts and I simply want to make sure my computer is safe from any malware. Thank you for your help!
2 Answers
It sounds like you've run into a serious issue! First, check if you have Two-Factor Authentication (2FA) set up on your accounts. If not, make sure to enable it for extra security. As for malware, I highly recommend doing a full scan with Malwarebytes, especially looking for rootkits. Additionally, consider doing a clean installation of Windows if you think the infection is deep. You'll need a USB drive to install Windows from scratch. It might be a hassle, but it's often the best way to ensure your system is malware-free. Good luck!
From what you've described, downloading pirated games could lead to these types of issues. I recommend recovering your accounts immediately and changing passwords. Once that's done, take the time to wipe your PC and reinstall Windows from a USB drive. Scanning with a program might help, but it's safer to start fresh if you're really concerned about security.
Just to add, when you reinstall Windows, be careful to back up your important files first, but ensure you delete everything else to avoid carrying over any malware.