I'm having trouble getting my email recovery code because the phone number linked to my account is a home phone that can't receive text messages. I've been looking for help but no one seems to know how to solve this. Any advice would be really appreciated!
2 Answers
Most major email providers need you to confirm the SMS code when you set up two-factor authentication. How did you set up the SMS verification with a landline that can't receive texts? If your provider previously allowed voice calls, they might have dropped that feature. You should consider switching back to a service that supports it, or use an alternate MFA method or recovery codes that you got when you set up MFA.
You might want to consider getting a low-cost cell phone plan and porting your landline number to that. Alternatively, check with your current phone carrier to see if they offer any mobile services that could help.
I don't think porting a landline number would work, though, right?
Yeah, they removed the option to receive a code via a phone call a while back, which really stinks!