We're currently expanding our SaaS platform into Latin America and Southeast Asia. As it stands, depending solely on Twilio for global SMS services has become our greatest infrastructure cost. This raises concerns about efficiency, especially when scaling internationally. I'm exploring the possibility of multi-provider routing to lower expenses, but I'm apprehensive about the reliability of message delivery and the extra work involved in managing different APIs. What's the best practice for global products in this case?
3 Answers
I get that SMS isn’t perfect, but it still has higher open rates compared to emails. Until something more advanced comes along, it’s still a solid choice for engagement!
You might want to check out Telnyx. They tend to be more cost-effective and offer a wider range of international services. It can lower your SMS expenses significantly.
Honestly, by 2026, who’s even using SMS? Most people are shifting to messaging apps like WhatsApp. You might want to consider alternative channels for communication.
Just a heads-up for Python users working with Telnyx: there was a recent issue with a package on PyPI, so be careful out there!