I recently purchased a secondhand PC and encountered a serious issue. I received an alert about a problem with the security processor and, not knowing much about tech, I decided to follow the prompt to wipe my TPM without backing anything up. Now, I can't access my PC at all. I tried using a bootable USB drive to reinstall Windows 11, but it seems to have failed, corrupting the USB in the process. My PC no longer recognizes the Windows 11 USB, even though it can boot from other drives. I'm worried I've messed things up badly. My motherboard is a Gigabyte model, and I'll try to share photos for context.
2 Answers
What error did you see when you tried booting after the TPM reset? Did the same error come up after the failed installation of Windows? It sounds like the installation process may not have completed correctly.
Have you tried using Rufus to create your Windows USB instead of the official Media Creation Tool? It can help you bypass the TPM checks during installation. Once you’re back on Windows, you can fix the TPM from there!
When I reset the TPM, it notified me that my PIN was no longer available because of the security settings change. No matter what passwords I tried, they just didn’t work. Now, I’m stuck in the boot menu with nothing to boot into.