I'm running into a problem with my AWS account after setting up a Connect Instance in the us-east-1 region. When I try to claim a phone number, I get a message saying my quota has been exceeded, but I actually don't have any phone numbers claimed yet. I've checked the Service Quotas and it indicates that I should be able to claim up to 5 phone numbers per Connect Instance, but this limit doesn't seem to be reflected at the resource level. I've opened a support ticket about this, but I'm concerned because the response times are pretty slow. Does anyone have any insight into why this might be happening?
3 Answers
I had a similar situation before. When I checked my quotas, I found that I was actually exceeding another limit that wasn't as obvious. Double-check all related quotas to ensure there's nothing else at play. If everything looks good and you still can't claim a number, AWS support will likely be your best bet.
It sounds frustrating! Make sure you've checked your quotas thoroughly. Sometimes, the service quota shown doesn't update immediately. Have you tried requesting an increase in your quota via the Service Quotas? It could be a glitch in the system. Also, keep an eye on your support ticket; they might get back to you soon with more info.
Just a heads up, if you're stuck, sometimes the best move is to reach out to AWS directly and cite your case number for faster follow-up. It helps speed things along. Did you manage to send your case ID to support?
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