I have a Dell Latitude E5450 that is currently at 0% battery. It appears to be connected to the charger, but when I unplug it, the laptop shuts off immediately. I've tried uninstalling the battery driver, doing a reset, and troubleshooting, but nothing seems to work. I've even checked the battery health and it doesn't seem that bad. Any advice on what I can do?
3 Answers
You're right—don’t use the puffiness of the battery as the only sign of its health. If the battery isn't holding a charge, it could be dead even if it looks fine. It's pretty common for batteries to go out after a few years, even if they weren’t heavily used.
I totally get your hesitation about taking apart your laptop. Not everyone is comfortable with that! If your battery isn't swollen, that’s a good sign, but if it won't hold a charge, it might still need replacing. Just using it while plugged in can be a decent temporary solution until you figure something out.
It sounds like your laptop might be around 9-10 years old. In this case, the battery is likely the issue. Check if the battery is swollen—that's a big red flag! If it looks okay and you're comfortable, you could open it up to inspect the battery condition. If it’s puffy, you might need to replace it. Otherwise, if it operates while plugged in, you could just use it that way for now.
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