I've been offered an IT position at a car dealership, but my knowledge is pretty basic. I don't have any certifications, but I've always been the go-to person for fixing computers. I'm curious about what essential technical skills I should focus on to be successful in this role. We use CDK and Dealerlogix as our DMS software, and most desktops run on Windows. The staff often uses iPads, so having some iOS understanding would also be helpful. What are the key technical areas I should know for supporting a dealership effectively?
4 Answers
It's crucial to know that if CDK goes down, it can seriously impact the dealership's revenue. Just as a tip, having a solid understanding of how the systems are interconnected is key—many technicians will rely on you to keep everything running smoothly.
Before jumping in, consider whether the dealership is a single location or part of a larger group. That can affect the technology stack they use. Try to find out what they host on-site versus in the cloud. The main goal will be ensuring all their systems are operational for sales.
From my experience providing services to a chain of dealerships, the main focus was on networks, printing, and Wi-Fi setups. Having a grasp of these areas will be super beneficial. Don’t forget about backups too; those are often overlooked but really important!
Absolutely go for it! If you're already confident in your abilities, there are tons of resources online—like Google, YouTube, and tech forums—that can help you learn as you go. Figuring things out on your own will be a vital skill.
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