I've been having trouble with my Samsung Galaxy A50. It just won't turn off when I press the power button; instead, it immediately turns back on. Interestingly, if I plug it in, it powers up too. I'm looking for some guidance on how to fix this issue.
3 Answers
You might want to enable the Accessibility shortcut menu. This can help you shut down or restart your phone more reliably. Also, if you're near a mall, consider stopping by a phone repair kiosk and see if they can check your power button.
Have you tried holding down the power and volume down buttons at the same time? Sometimes that can help with issues like this.
Just to clarify, when you press the power button, are you getting the lock screen instead of it shutting down? That could be a software issue, so try to see if there's a software update available.
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