My HP laptop keeps restarting and getting stuck on the "Preparing Automatic Repair" screen. I left it running for a while, but it never completed. I also tried reinstalling Windows 11, but the installer could not detect the laptop's SSD. I experimented with changing the TPM setting to hidden, but that did not help. I've also tried force-restarting the laptop and following HP's suggested recovery steps, but every option eventually returns to the same repair loop. What should I check or try next?
4 Answers
First, check the exact HP model and specifications, since the recovery and storage settings can vary. Enter the BIOS or UEFI diagnostics and see whether the SSD is detected and whether its health test passes. If the drive is missing there too, it may be disconnected or failing. If BIOS detects it but the Windows installer does not, the installer may need the appropriate storage controller driver, or the BIOS storage mode may need to be set correctly. Avoid changing random TPM or disk settings until the drive and data are accounted for.
HP’s support page for the specific laptop model should have the correct recovery instructions and diagnostics. Some HP systems can restore Windows through built-in recovery tools, but the process is model-dependent. If the SSD is visible in diagnostics, try creating a fresh Windows installer USB and use HP’s storage or chipset drivers if setup still cannot find the drive.
The repair loop usually means the Windows installation is corrupted and automatic repair cannot fix it. Before reinstalling, run the built-in UEFI drive-health test and make sure the SSD is detected. If it fails the test or disappears from BIOS, software repairs probably will not solve the problem and the drive may need replacement. If important files are still on it, prioritize data recovery before formatting or reinstalling.
Since force restarts and the normal HP recovery steps keep returning to the same screen, it may be worth having a technician inspect the laptop. The key detail is whether the SSD appears in BIOS diagnostics: that separates a damaged Windows installation from a storage, connection, or hardware problem.
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