Hey everyone! I recently started working at a healthcare AI company and I find myself as the only IT support. My background is in technical support, but I'm not yet a systems administrator or engineer, so I'm still learning the ropes. Fun fact about this place: we primarily use Macs, with a few Windows devices, and manage networking through Ubiquiti. We're currently using Jamf for Macs and Microsoft Intune for Windows management. I'd love to hear any suggestions or best practices you might have for improving our IT setup or just personal tips for navigating this role in a startup environment. Thanks in advance!
4 Answers
It’s odd that a healthcare company can afford a bunch of expensive Macs while having just one IT person. It raises some red flags about their resources. But hey, sometimes they get funding through grants, which helps with equipment costs!
I think it's essential to first assess the organization's actual needs instead of jumping into improvements. Assess what's working and what isn't before considering new technologies. It's all about the context and understanding the company’s goals!
That makes sense! It’s easy to want to implement shiny new tools, but seeing what the company really needs is key.
Before you start making changes, try focusing on developing your own skills as a systems administrator. Gaining that foundational knowledge will help you make informed decisions. Just my two cents!
Absolutely! Building up your knowledge first will make managing the IT infrastructure a lot easier.
What ticketing system are you using? Tools like ServiceNow or Jira can really help in managing tickets and issues, making your job a bit more organized!
Exactly! Grants can be a game-changer for securing good tech, even if staff resources are tight.