I've noticed some charges on my credit card from "Microsoft*Store" that I can't quite explain. I checked my order history and didn't find anything that corresponds to those charges. When I reached out to customer support for clarity, the agent asked me if I had installed Windows Calculator and Windows Notepad, and then abruptly ended the conversation. I'm really confused — are those apps no longer free?
3 Answers
I feel you! I've had trouble contacting Microsoft support too. It's like a maze trying to actually talk to a real person.
Just a heads up, always be cautious with changes to your system! Make sure your data is backed up before making any tweaks.
Yes, both Windows Calculator and Notepad are free apps on Windows 11. You can find them on the Microsoft Store without any charge. Here's the link for Notepad: [Notepad](https://apps.microsoft.com/detail/9MSMLRH6LZF3?hl=en-us&gl=UY&ocid=pdpshare) and for Calculator: [Calculator](https://apps.microsoft.com/detail/9WZDNCRFHVN5?hl=en-us&gl=UY&ocid=pdpshare).
That's why I was puzzled by the agent’s question about a free trial. It seems weird!
Exactly! They couldn't explain why they'd need to verify my card for free apps.
Right? I got hung up on multiple times before I finally reached a live chat, and it was confusing.