Hey everyone! I've been having some serious issues with my new ASUS TUF Laptop since it arrived on the 17th. I've been gradually installing software and transferring files from my old laptop, but it keeps crashing unexpectedly. Most of these crashes happen during light use, like having a few Chrome tabs open and then opening Windows Explorer to upload a file to Discord. This shouldn't be challenging for a machine built for gaming!
While looking through Event Viewer, I noticed an Event 1001 Bugcheck error that caught my attention. I followed some troubleshooting steps: checked for Windows updates (all good), ran Windows Memory Diagnostic (no problems), updated my GPU drivers, turned off Hardware Accelerated GPU Scheduling, and used the System File Checker (which also didn't reveal any issues). Unfortunately, I still faced the same crash today.
I've shared some Minidump files from the past week [here](https://www.mediafire.com/folder/55jju09r0kl6w/Minidump). I'm not super tech-savvy, so I'm hoping to get some advice on diagnosing this issue. I really want to avoid resetting my laptop to factory settings only to face the same problems again. Any help would be appreciated!
3 Answers
It sounds like you've done quite a bit already in terms of troubleshooting! To get more insights into the BSODs, you’ll want to gather those dump files from your Minidump folder. If you can access Windows normally or get into Safe Mode, navigate to C:WindowsMinidump, zip those files, and upload them to a file-sharing service like MediaFire or Catbox. That way, we can analyze them properly. Also, if you don’t have multiple dump files, make sure to adjust your settings to capture Small Memory Dumps as they might be more insightful.
Don't worry, we can work together to sort this out!
It might also help to look into those strange freezing moments you've experienced. If portions of your screen freeze while others don't, that can definitely point to a GPU or RAM issue. It's unusual behavior that shouldn’t happen, especially in a gaming laptop. When you switch between applications, if things seem to correct temporarily, it reinforces the thought about the GPU's video memory or the system RAM being at fault. Keep an eye on that as you test things out!
From what you're describing, it seems like this issue might be hardware-related. I noticed three of your dump files showed corruption associated with "Kernel_Mode_Heap_Corruption" errors, while the rest relate to "Video_Memory_Management_Internal" crashes. It suggests potential problems with your RAM, especially since your iGPU utilizes system RAM. If it were me, I would consider returning the laptop, but if you're willing, we can run some tests first.
Let us know what you find, and if you're open to it, I can suggest some testing methods to narrow down the issue!
Running a comprehensive test on the RAM might be crucial here. Tools like MemTest86 can help identify if there are any defects. Additionally, monitor for any freezing issues you mentioned, as they might also point to video memory problems or GPU issues.
What kind of tests do you think would be best to conduct? I did update my Nvidia Drivers and ran Windows Update, but I can try other diagnostics if needed.