Hey everyone,
I'm really in a tough spot here. My AWS account has been suspended for more than 25 hours now, and I'm at a loss for what to do.
I've already paid my outstanding balance and submitted all the necessary verification documents, including my tax certificate, ID, and authorization letter. Despite that, my account is still showing as suspended, and I can't access any of my services, especially S3, which is crucial for me.
The issue is that I only have Basic Support, meaning I can't reach out for live chat or phone assistance. I did create a support case in the Account & Billing section immediately, but I haven't heard back yet. I can't escalate the issue myself either and have no idea how long this kind of review typically takes.
So I have a few questions for the community:
1. If you've experienced this with Basic Support, how long did it take for AWS to review and restore your account?
2. Do you know of any tips or tricks for getting a case escalated more quickly without upgrading my support level since I can't do that while suspended?
3. Is there any way to directly contact the AWS Account Verification team regarding my issue?
I'd really appreciate any experiences or advice you can share!
2 Answers
I went through something similar recently. The support team mentioned that they handle cases in a queue, which, unfortunately, can slow things down. I had to wait about 36 hours before receiving a response.
Best advice? Continue to follow up through your support case rather than trying to reach out through social media channels, as they usually prefer handling issues privately for security reasons. Just hang in there!
Sorry to hear about your situation! When my account was suspended, it actually took around 30 hours for them to resolve it under Basic Support. I just kept checking my case status regularly.
Also, I found that mentioning how critical it was for my business in the support case helped a bit. That might draw some attention to your case! Good luck!
Thanks for your reply! It’s frustrating, but I appreciate the heads-up about how they handle it.