I just received a shocking notice from AWS saying they're terminating my account in just five days! I'm really stressed out because I host a live customer-facing app for appointments and bookings. It's actively in use by my customers, and now it's at risk of going down due to a billing issue. I set up my AWS account under my LLC but mistakenly used my personal Payoneer card for payments, which I swear is all legit. I've sent all requested documentation like formation papers and bank statements, but I still feel like no one is listening. They already blocked my Amazon account a while back without much explanation, and now AWS is following suit. I'm worried my app will go dark! I've made several appeals and submitted requests through their portal, but I'm getting desperate—what else can I do to get AWS to notice before it's too late?
3 Answers
To clarify, your Amazon account shouldn't correlate with your AWS account. If you haven't yet, try opening a support ticket and reach out via chat or phone—they're often more responsive that way. It's worth a shot!
From what you've described, this situation sounds pretty common for businesses, and your billing method shouldn't be a problem. Have you thought about contacting AWS support directly? Sometimes a quick chat or phone call can help get clarity. Also, it’s odd that your Amazon.com account closure seems linked—those should be separate.
There might be more going on here than you realize. It’s quite normal for companies to use credit cards under staff names, so I'm not sure why they’re having an issue with your payment method. Did you have any successful payments before this? It's strange that they'd terminate you over this.
Thanks for the advice! I’ll try reaching out directly; I just hope someone takes a look quickly before it’s too late.