I'm currently using Sendy to manage email campaigns for about 4,000 contacts and a maximum of 40,000 emails a month. This is a much cheaper option compared to using services like Mailchimp. However, I've encountered an issue with AWS SES. After applying for the removal of my SES sandbox limitations, my request was denied by AWS Trust & Safety with the vague reasoning that my intended use case might harm service deliverability—though they didn't provide any specific details. My request even went through a secondary review but was still denied, and they informed me there would be no further responses on this matter. Has anyone here dealt with a similar situation? Any tips or workarounds you can share?
3 Answers
If you're managing everything on your own, that might complicate your ability to get direct support. However, if you have access to a Solutions Architect, I highly recommend contacting them through their Slack channel. It can be a game-changer for getting quick resolutions. If you're unsure how to reach that channel, check in the AWS community forums for links or ask around.
When submitting your request, it's crucial to outline how you handle bounces, the signup process for your mailing list, and how you prevent any bounce issues. If you didn’t provide that information initially, you can usually open a support ticket or reply to the original one with those details. It shows you’re proactive about maintaining good email practices.
One thing to check is the age of your AWS account. If it's fairly new, that might be a factor. It's usually best to start building your credibility first before making such requests. Have you tried waiting a bit and reapplying later? Also, make sure your signup process is solid and you have a clear way to handle bounces and unsubscribes. They want to see you know how to manage your list effectively.
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