Hey everyone! I'm running a small managed service provider (MSP) with about 30 clients that use both Windows and Linux servers. I'm currently using Freshdesk for helpdesk (which I really like), Action1 for endpoint management, and Checkmk RAW for server monitoring. While each of these tools works well on its own, managing them separately has become a bit chaotic. I'm looking to consolidate everything into a single platform that can handle helpdesk ticketing, asset management for each client (including license and warranty tracking), and server monitoring for both Windows and Linux servers. It would be a huge bonus if it could also monitor Veeam backup jobs. I've already tried some heavy enterprise solutions like Jira, ManageEngine, and Sysaid, but they felt too complex for my needs. I would love to hear about what tools you've actually tested and what you would recommend for a small MSP like mine. Thanks!
5 Answers
We experimented with tools like Zendesk and Freshdesk but found them a bit pricey for a small team. After testing multiple options, we ended up with Desk365, which has been budget-friendly and works really well for our needs.
If you're looking for something simpler than the heavy enterprise options, consider checking out Siit. Might be just what you need.
Have you tried BoldDesk? It could fit your requirements without being too overwhelming for a small business setup.
I tried Atera recently, and it comes close to what I need, although the pricing gets steep for 3 agents. I also found out there’s no native way to monitor Veeam backup jobs, which is a dealbreaker for me. For now, I think I'm going to stick with my existing tools. I appreciate all the feedback though, it’s been helpful!
There are quite a few MSP-specific solutions out there. Connectwise and Kaseya are among the big players, but I personally recommend checking out NinjaOne. It’s easier to use than Connectwise and Kaseya and offers all the essential features most MSPs require.
I wouldn't recommend Kaseya; in my experience, everything they acquire seems to turn into overpriced garbage.
Thanks for the info, BudgetBeats! I was looking around for options myself.