I'm looking for recommendations on the best remote desktop tools for someone who builds PCs—specifically, I build between 300 to 500 systems annually and want to offer remote support. One key requirement is that the tool must require customers to provide a key, as unattended access isn't an option for us. Ideally, it should have a simple way for customers to request remote help. I've considered Chrome Remote Desktop, but I'm concerned that being browser-based might make it easier for someone to trick users into giving access to their machines. It would feel more secure if there was a desktop shortcut labeled 'Ask for Remote Support' instead. As a small business, we can't spend thousands, but we can invest between $100 and $300 a year for the right solution. I'm open to any feedback, even if you think Chrome is a bad choice!
5 Answers
Screen Connect is a solid option! You can send invitations via email and create a custom page for remote access, which keeps things professional and tailored to your brand. Plus, it’s easy for customers to use, making support requests a breeze.
Bomgar (now BeyondTrust) is what we switched to after trying LogMeIn and Screen Connect. We've been incredibly satisfied with it. It might be pricier, but worth it for efficient support.
Both AnyDesk and TeamViewer are options we use often. They’re capable of what you need and have solid user interfaces, so definitely consider them for your support tasks.
TeamViewer is around $20 a month for their basic options, including custom branding. It's often reliable, though there are mixed feelings about it. Just be aware that it might get pricier depending on what you need.
I think it’s actually more expensive unless you go for that bare-bones tier, which might not cover commercial use. A lot of people have frustrations with TeamViewer.
If you haven't looked into it, Rustdesk is worth checking out as well! It’s gaining popularity for remote support—especially if you’re looking for something cost-effective.
I agree, Bomgar was a game changer for us too! I used it before at an MSP, and it worked wonders, even helped fix my mom's computer from miles away.