My phone's screen has stopped working, and I can't enter my passcode to access my files. I'm considering going to an Apple Store in person and providing my passcode and Apple ID to see if they can unlock it for me. Is that possible? I need access to some files before I agree to have the screen replaced.
2 Answers
No, Apple can't unlock your phone for you. It's a privacy thing, so even if you provide your passcode and Apple ID, they're not able to access it.
Even if it seems like you just need a screen replacement, if the damage is from water, it might not be just the screen that's affected. They usually can’t just fix that without some internal issues being addressed.
Got it! Thanks for clarifying.