I'm having an issue where an end user notices that every time she opens or saves a Word document in a shared folder, two empty folders appear: one named 'apps' and another called 'content'. This seems to only happen with Word files, and despite trying to reproduce the issue while logged into her account on her computer, I can't get it to happen. The folders don't contain anything, so I think it's not a huge problem, but the user is concerned and I'd like to find a solution or at least some answers. Has anyone else experienced this or can you suggest what might be going on?
2 Answers
I had a similar situation a while back. If it’s only happening with Word, it might be worth looking at her Word settings. There could be a plugin or feature causing these folders to pop up. Also, ensure that Word is fully updated; sometimes these bugs get fixed in patches.
This sounds like a possible issue related to how Mac handles file sharing, especially if the shared folder is being accessed through AFP. In the past, Word would sometimes create additional hidden directories for various support files. While it’s a bit weird, if they're completely empty, it might be harmless, but definitely worth exploring. Maybe check the sharing settings or how the shared folder is set up?
Yeah, I've heard of similar issues before. It could be some quirk with the network protocol used for sharing. Definitely, look into the connection type used!
Good point! Ensuring everything's up to date is always a solid first step when dealing with these kinds of quirks.