After the recent 26.4 update, I've encountered an issue where my Eve Energy devices are labeled as 'Not Supported' on the Home app. I can't access the controls, and it redirects me straight to the device settings page instead. While the devices appear to be functioning fine in the Eve app, I haven't seen this error happen before. Is this a recurring problem we face after updates with HomeKit? I need to check the Thread/Matter network, but everything else appears to have updated without issues. Anyone else experiencing this?
4 Answers
Many smart home devices aren't compatible with the current beta, including Eve products.
I can't speak specifically about Eve devices, but I run the latest beta and have around 50 devices in HomeKit without any issues. Could this be an issue limited to Eve devices?
It seems like it's only the Eve Outlet devices affected right now. I have two, and they're showing the same error, which is odd since both are Matter hubs.
For me, it's the opposite: my Eve Thermostats are working perfectly, but everything else (including other Matter accessories) are not responding. They still function in their respective apps, though.
That's strange! I'm actually going to try removing my Eve Energy device this morning and add it back in.
The 26.4 beta of tvOS introduced a new version of Thread (1.4), while Eve devices are still on 1.3. After updating my Apple TV, I lost control of my Eve smart plugs. I had to switch my second-gen HomePod, which is on 26.3, to the primary hub to restore functionality. It took about an hour for everything to reconnect and work properly again.
Good point! It's surprising that Eve hasn't updated their Thread routers. They usually get this info earlier with betas.
I figured they'd be compatible since they're supposed to be Thread routers. Otherwise, a lot of devices could end up bricked in HomeKit.