Hey everyone, I've recently transitioned from a customer-focused systems engineer role to working in a centralized service desk, primarily dealing with ticket requests from over 2,000 VMs. I find ticket work frustrating, especially since our team of over ten people has different approaches to handling tasks, leading to chaos when documentation is lacking. I've been trying to create streamlined guides and simplify the technical documents, but my suggestions often fall on deaf ears. It's been six months, and I'm stuck in a repetitive, disorganized routine, which is really demotivating. I also feel like I'm a go-to person in my team, even though I'm still relatively junior. On top of this, I haven't taken a holiday in a year due to a family loss that has affected me deeply. I'm considering whether to quit or stick it out until Christmas, but I'm feeling overwhelmed. Has anyone been through something similar? How did you cope? Sorry for the lengthy post.
4 Answers
It sounds like you’re in a really tough spot. That issue with documentation not being addressed is a significant warning sign. When a workplace doesn’t acknowledge efforts to improve organization, it can truly lead to burnout. It’s not just about the workload; feeling unheard makes it much worse. If you can, try setting personal boundaries before you hit the breaking point. Quitting in a haze of burnout isn't easy, but staying too long can impact your motivation for much longer.
Don't take on responsibilities that aren’t yours. Focus on taking care of yourself first. Document your conversations and any issues you raise—you'll need that to protect yourself. If this environment is too chaotic and unmanageable, it might be time to start looking for a new team or job. Sometimes, you have to adapt to workplace realities or find a new place where you can feel fulfilled.
Good point about documenting everything! Keeping track of meetings and important conversations is critical. But I also know it can feel weird not to be supportive to your colleagues while doing this.
Have you discussed these concerns with your management? Yelling into the void won’t help if they don't know how serious the situation is. If six months of things not improving has you feeling this way, it might be time for a more direct conversation about your feelings and the job environment.
Absolutely, I’ve brought it up multiple times to different managers. I'm currently dealing with a lot personally, including going to therapy weekly. I'm really looking for diverse perspectives on managing this situation.
I would suggest quitting if you can afford it. It sounds like a rough situation, and you don’t owe them anything. Taking time off might help you recover and reconsider your career path. Forcing yourself to push through may just lead to an even worse breakdown later on.
I'd hate to lose a good salary, especially since mine is decent for my level in Italy. Plus, I have household expenses to think about. Should I plan my exit or just hold on for a bit longer? Hoping to survive this.
Yeah, it seems like they want the documentation improved, but everyone working differently makes things messy. If you're thinking about job changes or a certification break, perhaps it's a good moment to reflect and recharge. I know the family loss weighs heavily, and it’s okay to acknowledge that.