I recently started a position as a Network Operations Manager at a Managed Service Provider (MSP), expecting to take on structured, strategic projects for infrastructure migration. I'm now 30 days in, and it feels chaotic instead. One of my team members, Mark, has created a whirlwind of back-to-back meetings and urgent requests, leaving little room for thoughtful planning or organization. I'm also struggling with a lack of support from the CTO, who is often absent and unresponsive. The two new hires I brought on can't focus on specific tasks due to the chaos. I thought we would shift towards a cloud-oriented approach, but only 20% of our infrastructure is cloud-based, while 40% is legacy systems that are undocumented. I feel like I'm losing control of the leadership I was brought on to provide. Is this typical for IT leadership nowadays, particularly in MSPs? Should I stay a bit longer or look for a more stable opportunity?
5 Answers
It’s frustrating to see someone like Mark defining urgency when that's not your style. Since the CTO is absent, it falls to you to establish priorities. If they don't support your vision when they do show up, it might be a signal to move on. Make sure to communicate clearly and try to get everyone aligned to your strategy, but don't hesitate to pull back if it doesn’t work.
It sounds like you're in the thick of classic MSP chaos. Higher urgency and constant fires are pretty standard in that realm. Many have to juggle different tasks or even switch to a generalist approach because of the fast pace. It can be overwhelming, but it's also an opportunity to build resilience. Just be prepared for that ongoing chaos, it’s not going to change overnight.
I’ve been there too; MSP life can feel like drowning in an ocean of tasks. It’s all about pressure with little support, especially if the CTO is not present. Whether you choose to leave or stay, figuring out if you can create changes will define your experience here. If you’re feeling shadowed by Mark, you might need to set your boundaries and take control.
Honestly, it feels like typical MSP stuff to me. The structure you were hoping for often goes out the window when you’re juggling multiple clients and their emergencies. Focus on making small wins and establishing what you can control. If the environment doesn’t change, actively consider other job options where thoughtful leadership is more respected.
Getting a new job might be better for your mental health. If you already feel burnt out at week four, it’s not a great sign. Keep your feelers out for companies where structure and calm execution are valued. This environment seems chaotic, and it’s unlikely to get better if the leadership doesn’t shift.
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