My mom recently got my brothers new computers because their old ones were over a decade old and one of them was failing to boot properly. Since getting the new PCs, one of them keeps crashing while playing Fortnite, with an error message saying NMI_Hardware_Failure. This happens every time they start playing, usually anywhere from 1 to 10 minutes into the game, but it doesn't crash when just entering the lobby. Even after closing Fortnite, the computers sometimes crash and restart or shut down completely, and they won't turn back on for a few minutes. Interestingly, one of the PCs managed to play for hours on Day 2 but crashed later on.
I haven't been able to find a fix yet and can't open the case due to the warranty restrictions. If anyone has suggestions, please share! I'm not super tech-savvy, so I really appreciate any help. The other games my brothers play, like Roblox and Minecraft, don't cause any issues.
Both computers have the same specs: Asus Tuf Gaming T500 (T500MV) with an i5-13420H processor, RTX 5060 GPU, 16GB RAM, and a 330W PSU running Windows 11 Home.
Here's what I've tried so far: verifying Fortnite files, changing rendering modes, reinstalling EasyAntiCheat, deleting configuration files, updating drivers, disabling BitDefender, running Windows Memory Diagnostic (no issues found), updating the BIOS, and uninstalling Armoury Crate. I suspect the problem might be related to overheating or perhaps an issue with EasyAntiCheat, but I'm not sure how to investigate further without more advanced knowledge. Any insights would be greatly appreciated!
2 Answers
First off, make sure you have the latest drivers and BIOS updates installed. Updating the BIOS can help resolve conflicts that might be causing the crashes, but you might want to do the driver updates first to see if that helps. You also mentioned you ran into issues with installing the Intel Rapid Storage Technology driver; this driver can sometimes help with stability, so it's worth figuring that out. It's often bundled with the chipset drivers, so checking that package could be useful.
Getting that Intel Rapid Storage driver installed could help stabilize things, especially since it's designed to manage storage properly. Try going to Intel's website to get the latest version directly if you're having trouble with the installer.
Also, have you checked if the PSU is adequate for the system? That 330W power supply might be a bit underwhelming for your setup, especially with the RTX 5060. A power supply that doesn’t deliver enough power can lead to crashes during demanding tasks like gaming. You could potentially look for a higher wattage PSU to ensure your system’s stability.
How can I check if the PSU is sufficient? Is there a way to calculate how much wattage I need?
You can check that by adding up the wattage requirements of your main components (CPU, GPU, etc.). There are also online calculators that can help you estimate the power needed based on your specs.
When I updated my BIOS, I saw a message about RAID configuration, too. If you couldn't find anything about SATA Operation in the BIOS, don't stress too much—sometimes, different models have different settings. If you didn't change any storage configurations, it should be fine.