I've been having a really frustrating issue with my HP laptop running Windows 11. Recently, I've noticed a lot of sporadic black screens that say, "Your device ran into a problem and needs to restart." After that, it displays an exception type and code. This error pops up for a brief moment before the laptop reboots like nothing happened. Just today, I've encountered 14 of these exception faults in a couple of hours!
I ran a full virus scan using McAfee, but it keeps getting interrupted by these errors. I've also used the Windows memory diagnostic tool and it showed no issues.
I found some exception codes that appeared:
* 0x3B, 0x50, 0x153, 0x133, and 0x1A (related to memory management)
* 0x162, 0x139 (Kernel), and 0x13A (Kernel)
My laptop has been working fine since I bought it in May 2020, and I don't have much data on it that I care about, so I could format and start over if needed. However, I'd prefer to diagnose the issue for future reference. Any suggestions on what to do next?
3 Answers
I agree about the clean install, but do make sure to rule out hardware issues first. You mentioned having warnings in Device Manager, which could be crucial. If nothing seems to help, reformatting might be the way to go, especially since you don't have much data to lose. Just ensure you have a bootable Windows installation ready! Good luck!
Sounds like a wild ride! I've had issues like this before, and sometimes it does come down to hardware, though I get that nothing has changed recently. You mentioned trying Safe Mode—that's a good start. Have you thought about running any hardware diagnostics to see what's going on? Also, if you decide to format, make sure your SSD is in good shape.
It sounds like you're having a tough time! I think a clean install could be your best bet. If the errors are happening so frequently and interrupting virus scans, there's a good chance it’s a deeper issue. Plus, testing your hardware should be top priority—tools like those in Hiren's Boot CD can help you nail down if something's wrong with components like RAM or your SSD.
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