Frustrated with Apple’s Refund Denial: Anyone Else Experience This?

It sounds like you might have two separate accounts causing the confusion. Apple’s system can be tricky if you're redeeming gifts on one account but have subscriptions tied to another. They usually can show which account made the purchase, so make sure you have all the accounts straightened out! That might help clarify things.

It’s a common misconception that the BBB has any real power. It’s a private organization, so they don't have any authority over Apple. I’ve heard you can have more luck reaching out directly to someone high up at Apple. There’s the email for Tim Cook floating around; it might be worth a shot.

Try checking if you can manage your subscriptions within the app to avoid future charges. Just make sure to cancel anything you don’t want before the renewal. It could help prevent situations like this from happening again.

Honestly, the BBB isn't going to help much. It's just a way for companies to look good, and Apple won't change their mind because of it. You might want to explore other options instead, like speaking directly with Apple support again or trying to file a complaint through a consumer protection agency.