Has Anyone Successfully Filed a Small Claims Case Against Apple?

I went to small claims before, and it was pretty straightforward. If you can prepare your claim well, you could win. Just remember, it might cost you some money to start, but it can also be a way to potentially get that refund or satisfaction.

It sounds like you’ve been through a lot! Sometimes troubleshooting steps get missed, like doing a factory reset or checking which apps use the most battery. I find it hard to believe they didn’t offer to fully reset your phone. If you’re stuck with a phone that lasts only 6 hours while doing nothing, that’s pretty alarming, and they should take that seriously. Did they do any in-depth checks or suggest anything further?

Honestly, I think you could sue them, but winning might be another story. Apple’s advertisements are usually phrased as ‘up to’ certain battery life, and that creates some grey areas. Think about how much time you want to invest in this—are you up for the hassle, or would it be easier to switch to another brand?

As a former Apple employee, I can tell you that in small claims court, the burden of proof is on you. If the diagnostics show everything is normal, then proving there's a defect might be tough. That said, keep all your records. It's essential to show that you tried to resolve it with them first.