I'm trying to help my girlfriend log into Minecraft using one of my alternate Microsoft accounts, but we're hitting a snag. When she tries to sign in on her PC, it's asking for a PIN that I don't remember setting up. I recently wiped my PC and had no issues signing in with those accounts before. There's no listed PIN to choose from in the sign-in options; the only methods available are password, SMS, or getting a code via email. Each time I attempt to create a new PIN, it just prompts me for the existing one, which just doesn't exist. Any suggestions on how to resolve this?
1 Answer
It sounds like your account might have been compromised at some point. If someone else had access, they could've set a PIN without you knowing. But since you can log in with your password and access everything, that's a good sign. If you have proof of purchase, reaching out to Microsoft Support could really help.
I can log in fine, so I doubt it's been hacked. The missing PIN is what’s really puzzling me. I’m not sure why it’s asking for one that isn’t even set up!