I'm in a tough spot right now. My PC crashed, and I lost the saved password for my AWS account. That's not the worst of it, though—AWS has suspended my account for non-payment because my card expired. To reset my password, I need access to my email, but that email is linked to a domain that AWS has also suspended. So, I'm stuck in this loop where I can't pay the bill or reset my password. I've looked everywhere but can't find a way to make a payment without logging in, which seems impossible with AWS. I opened a support case, but they just told me to log in, which isn't really helpful given my situation. Any advice on what I should do?
4 Answers
Interesting that you ended up in this mess! Just out of curiosity, did you change your email connected to AWS after you created the account? Generally, you’d need an existing email to set the account up in the first place, so that's a bit puzzling. Knowing this might help others avoid a similar issue.
This situation can be a real headache. If your email was managed through Route 53, it’s a good idea to rethink that setup for the future. It’s essential to have a disaster recovery plan; even a simple one can save you a lot of trouble down the road. Think about setting up backup email options just in case something like this happens again!
Sorry to hear you're dealing with this! Unfortunately, AWS typically doesn’t allow guest payments, which complicates things. I recommend replying to your support case with detailed information about your account access issues. They might be able to help you further if they understand the full picture. Hang in there!
Thanks for sharing your case number! I double-checked, and you're in the correct queue with support. They handle cases in the order they’re received, so just hang tight, and you should get an update soon. In the meantime, consider reaching out to support again with a breakdown of your access issues—they might escalate it if they see it’s a real problem.
Absolutely! Having alternative contact methods can make a huge difference in emergencies. It's worth documenting these plans so you're prepared if anything goes wrong.