I'm having trouble with a user who can't send messages on Teams to anyone outside of our organization. When I checked their profile settings, I noticed that the external access policy seems to be missing. It jumps from the Events Policy to the Live Events Policy with no external access policy in between. I'm not sure how to enable this policy on its own, as I thought it would be automatically present when the user was created. Any insights would be greatly appreciated!
3 Answers
Ugh, I relate to your pain. I've been experiencing the same thing, but all my other users can message externally except me. I turned off a Teams policy from our old Skype setup, but it didn't help. My guess is it's either a missing or mismatched Exchange alias or some weird Active Directory attribute causing this glitch.
I ran into a similar problem today and I couldn't find an external access policy either. Is there a standard setup for that, or is it just something that varies based on the organization?
Yeah, it seems like most of my users have an external access policy. Wonder what's going on!
Are you sure it's just this one user having the issue? Can others in your organization send messages to the same external company without problems?
Thanks for that tip! I didn’t think about checking the AD attributes. That might be worth investigating further.