I've run into a serious issue with my Google account. I tried changing my name because my ex, who I've had to get an order of protection against, had his name showing up on my account. I changed it to my real name, but immediately got an email from Google saying I need to prove that the previous name was really mine. They're asking for identification like a driver's license for a name that was only briefly on my account. I've switched it back to my real name, but they keep insisting that I upload proof for that temporarily used name. They even mentioned they've locked me out of Google payments (which I never use) and will soon lock me out of all my Google services. I'm nervous about uploading any ID and not even sure if it's essential for just keeping my email. Is this really required, and should I be worried about sending my ID to Google? I'm starting to panic and would really appreciate any guidance or direction.
2 Answers
It seems you may have crossed a line by attempting to use a fake name. Google has strict policies on this, even if it's just for emails. Definitely take a look at their support page for guidance. But don’t panic too much. If you’ve reverted to your real name and can log in, you might still have a chance to prove you’re not violating any rules. You could also check if you have a recovery email or number set up so you can regain access easily if worse comes to worst.
It sounds like a nightmare! First, unless you have important stuff tied to Google, like Drive files, you might not lose much if you get locked out. You've already changed back to your real name, which is good. Maybe try sending in your ID showing your real name to show them it’s legit. Even if it feels a bit risky, since it’s Google, I’d think they're secure with that info. Also, once you upload your ID, check if you can access any help resources they offer for account recovery. Just make sure you double-check your recovery options like emails or phone numbers in case you need to get back in.
Yep, secure your account! Change passwords and adjust recovery settings so your ex can’t interfere. Also, keep anything personal private online.
Thanks! I’ll look into my settings for recovery options right now.
I didn’t know it was such a big deal. I just thought they were being super strict. I’ll check their support again.