I'm having a real issue with my organization's Amazon account after setting up two-factor authentication. It worked initially, but now I'm unable to log in—I'm getting errors every time. I reached out to Amazon support, but they keep insisting that I need to email them from an old account that was deactivated years ago. I even created a new account to reach out to them, but after completing their form, they stated they would not restore access and will not discuss the matter further.
I want to avoid any drastic actions like pressing charges, but I'm at a loss for what to do next. Ideally, I'd like access to the original account to prevent charges from hitting our card, but I'm not sure how to proceed since we've provided all the necessary information except for that old email account. I have a potential next step in mind—I know someone who can help me set up the old email again. Any advice would be super appreciated!
4 Answers
Amazon typically only restores accounts through the original root email. Your best bet is to try to recover or recreate that old email account. Once you can access it, contact support again using that email. It's frustrating, but they rarely unlock accounts without it.
If you own the domain for the old email, you might be able to revive it by fixing the DNS settings. Check who controls the domain. If it’s with major providers like Google or Yahoo, you may face challenges, but if you manage it, getting that email up and running can help you reach out once more.
I hear you on the whole pressing charges idea—it seems a bit extreme! But if you lost access to the root account, that definitely limits your options. If there’s a way to prove ownership somehow, that might help in negotiations with support.
Bringing back the old email seems like the logical choice here! If you have someone who can help with email domains, getting that sorted should be your next step. It looks like you’re on the right path!
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