I'm having issues with my Discord account. It's not banned, but the spam detection system has flagged it, which means my messages are hidden as "potential spam" and I'm facing restrictions on messaging and other interactions. I've submitted several support tickets, but they keep getting mistaken for ban appeals, and all I get back are automated replies. It feels like a mistake, but I can't find a way to reach a human agent or the right team to review my case. Has anyone gone through something like this? Is there a way to escalate or trigger a manual review of my account? Any tips would be really helpful!
2 Answers
I've seen this issue before. One option you might try is reaching out to Discord on Twitter by tagging them. You can also email them at [email protected], but just a heads up, that route might take longer than using the support form. I wish I had more useful info to share, but unfortunately, I haven't dealt with this exact situation myself.
Just to bring some perspective, what you’re facing is more of a customer service issue. Discord is free to use, and they’re not financially positioned to provide dedicated support for every user. In their system, getting flagged for spam is seen as a type of ban, and that’s why your appeals are classified that way. It’s frustrating, but that’s how it rolls with many free services. I suggest keeping trying to get that message through to them, but don't expect miracles on the support front.
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