I bought my HP Victus laptop on February 9th, and just four days later, while studying for my board exams, I started experiencing Blue Screen of Death (BSOD) crashes after using it for about 10 hours. HP support suggested I reinstall Windows, but I suspect the issue might be hardware-related, similar to a problem I had with my previous laptop that turned out to be a motherboard issue. It's frustrating because I spent around 90,000 INR on this laptop and it's barely been a month. I checked the logs and didn't find any errors, plus the HP system component test came back normal. What should I do?
3 Answers
Just a heads up! I updated my BIOS using the HP support app too, so it should be fine on your end. If you're still facing these issues, maybe let's connect on another platform to figure this out better?
First off, you should gather some dump files for a better analysis of the BSODs. If you can access Windows normally or via Safe Mode, head to C:WindowsMinidump and look for any crash logs there. Zip that folder and upload it to a file-sharing site. Multiple dump files would be ideal for a proper diagnosis. Also, consider changing your dump settings to Small Memory Dump for future crashes.
Based on the mini dumps I've reviewed, it seems like there could be a hardware issue, potentially with your RAM or CPU. Your crashes happen while walking the page table, which is difficult for software to cause but quite common with faulty RAM. Also, make sure your BIOS is up-to-date; that could help resolve some issues. You can find the latest BIOS updates on the HP support page.
Related Questions
Lenovo Thinkpad Stuck In Update Loop Install FilterDriverU2_Reload