Hey everyone, so a few weeks back, I was watching a movie on my laptop when the sound suddenly stopped working. I restarted it, but now I can't access anything at all — it's stuck in a blue screen loop of auto-repair that doesn't seem to be going anywhere. I tried to restore the system, but it says an antivirus is blocking the restoration process. I've already deleted Avast and I think I deactivated Defender, but I'm still at a loss. I'm really worried because I have important photos and documents that I need to get back. I'm not very tech-savvy, so I'd really appreciate any help you can offer. Also, I have some screenshots but can't share them here. Thanks a lot!
3 Answers
That’s a tough situation! If safe mode isn’t an option, you can use the command prompt to see if any remnants of the antivirus are still active. You can check the status of services by typing `sc query` and looking for anything related to Avast or Defender. Disabling those services could help with the restore process. If you need specific command instructions, let me know.
You're right to be cautious about your files! It's possible that antivirus software, like Avast, could be blocking the system restore even after it's uninstalled, especially if there are remnants still active. If you can manage to get into Safe Mode, running the official Avast Removal Tool may help clear any lingering files. However, since you're stuck on a blue screen, have you tried using the command prompt? You can check if Avast or Defender services are still running there, and it might offer you a way to troubleshoot further.
It sounds like your system files might be corrupted, which is why the auto-repair is failing. The error code 0x80070005 typically points to a permission issue, like Windows not being able to access files it needs to fix the problem. If you have important files you want to save, I suggest using a Windows installation USB or a recovery drive. You can boot from that and try the repair again, or at the very least, copy your files to an external hard drive before resetting your system. If you don’t have a recovery USB, you can create one using the Windows Media Creation Tool on another computer; it’s pretty straightforward!
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