Hey everyone, I'm really at a loss and could use some guidance. My dad recently passed away unexpectedly, and unfortunately, he left no information regarding his accounts or any plans. He wasn't close to anyone, so we're pretty much in the dark about everything.
Here's what I do have: I know the passcodes for his two phones. His iCloud email is his Gmail, which I have the password for, but the iCloud account has a different password that I don't know.
I've attempted to reset the Apple ID password, but it's asking for Face ID because Stolen Device Protection is activated. I've even tried using a picture of him as a workaround, but that didn't work. I'm so desperate at this point, I've thought about making a clay replica of his face just to get past this.
I also have a Legacy Contact access key but have concerns because the last name on the death certificate is different from what he used in the US for his accounts.
I really need to access his devices, especially for any records like a will or memorial plan. Time's running out, and I'm looking for any advice that won't cost me a ton of money, since expenses are piling up. Any help would be appreciated!
4 Answers
I recently updated my Apple ID and it required me to enter my current passcode before it let me set up a new password. So definitely give that a shot if it applies!
I'm really sorry for your loss! It sounds like you have access to a lot of his data already since you know the passcodes for his devices. Just a heads-up: everything you might find on iCloud should be accessible from his devices too, as iCloud generally syncs data rather than stores hidden files. As long as you don’t reset any passwords or settings, you should still be able to retrieve everything you need from there.
Sometimes people jot down their passwords on paper or in a notebook. Maybe check around his space to see if he left any hints for you? It’s worth trying!
If you know the passcode, it might be possible to set up a new Face ID to disable Stolen Device Protection. Try experimenting with that—it could be a workaround!
Actually, I just went through a similar situation, and the only way to disable that protection is via successful Face ID recognition or a full restore from backup.
That does make some sense, since the fallback option should be the passcode if Face ID can't recognize anyone.