I have my Apple ID and password, but my account is deactivated because I can't access the trusted phone number anymore. That number was tied to my old phone, which was wiped. I've already tried using iforgot.apple.com, but I hit a dead end when it asked for the trusted number. I've reached out to an Apple employee for help, but I'm still stuck. Any advice on how to get my account back?
3 Answers
To activate your deactivated Apple account, you'll need to start the account recovery process. Go to iforgot.apple.com and enter your Apple ID and password. Since you don’t have access to your old trusted number, wait until it asks you for the code sent to that number and select the option that indicates you didn’t receive it. This should let you continue using your current number. Just remember to check for any small blue text options that may help you navigate through the process. Just a heads up, the recovery might take a couple of days, so be patient!
At the recovery site, when it asks for your trusted number, you should click on something like 'didn't get the code.' Often, there are hidden options in small print that can help you bypass the number issue. If you're unable to see any options after entering it, unfortunately, you might need to do a full account recovery, which could take some time. Just make sure you follow the instructions closely, especially about not using other signed-in devices during the recovery period.
I get your frustration! If you've entered your ID and password and are still stuck at the recovery number screen without options, that can be a real hassle. You might need to speak with customer support again and explain the situation clearly, emphasizing that you don't have access to the trusted number at all. They should guide you through the next steps to recover your account without it.
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