I've run into a serious issue where a client received an email linking to a malicious document hosted on Adobe's cloud, thanks to one of their suppliers who got compromised. This document redirects to a phishing site. I've reached out to Adobe to request the removal of this harmful file, but it feels like I'm trying to get blood from a stone. They're insisting that because we don't have an active licensed account, they won't assist us. I really thought they would want to know about malicious files on their platform. Their last suggestion was to ask the bad guys to stop sharing it, which is obviously not helpful at all! If anyone has tips on how I can effectively get Adobe to remove this file, I'd really appreciate it!
3 Answers
Getting Adobe to act on this is definitely tricky since you’re not their paying customer. Maybe you could try contacting the supplier directly to have them take down the link? It might be more effective than dealing with Adobe support.
Honestly, you might be better off just blocking that phishing domain on your end. It’s frustrating, but sometimes companies can be really unhelpful without a subpoena or something.
Seems like a long shot, but have you thought about reporting it to the FBI? It could prompt some action, even if it feels like a stretch for such a simple request.
I’m not in the US, so that seems a bit excessive for what should be a straightforward issue.
I get where you're coming from, but the file was created by a third party that we have no ties with. I’d just think Adobe should be informed about this kind of malicious content.