Our company recently experienced a security breach that resulted in our domain sending malicious emails. We quickly fixed the issue, but now Apple has blocked all incoming emails from our domain. I've sent a request to have our domain unblocked to Apple, but I'm wondering if there's a faster way to contact them. Many of our customers use iCloud email addresses, so this is quite urgent. I've checked our domain against various blacklist checkers, and it appears we're not on any of them. What should I do next?
1 Answer
First off, make sure your domain isn't on any other spam lists like Spamhaus. Apple often decides whether to block emails based on those lists, so getting a clean bill there is crucial. If you're clear, I'd recommend checking the Apple support article about bulk sending requirements, as they have specific guidelines you need to follow. You might be seen as untrustworthy due to the breach, but you can fix that over time. Starting fresh with a new domain is an option, though it might feel like overkill right now.
I did check all the lists, and we're in the clear. I've also reviewed the Apple guidelines and ensured our compliance. Just trying to think of any other ways to reach Apple directly!