How can I improve laptop retrieval after employee offboarding?

It sounds like this is more of an HR issue than IT. No system can prevent someone from taking a laptop if they really want to. The best you can do is disable their accounts and send a strong request for return. If they refuse, it’s an HR matter, not an IT one.

Make sure you have an enterprise-level management system in place for your laptops. This way, you can remotely disable them if they’re not returned. HR should be involved in tracking the return process, and you can suggest they enforce penalties if items go missing.

At my last job, we used an MDM solution to lock laptops until they were returned. If someone leaves and the devices aren’t sent back, we handle it through HR and possibly involve law enforcement if necessary. But really, establishing clear policies and communication is key.

You might also consider having former employees sign a document acknowledging their responsibility for any company equipment. This way, if something goes missing, you have proof of return agreements, and it can make HR's job easier.

You might want to consider having HR create a strong offboarding policy. They can send a clear message to employees that legal action or withholding pay might occur if company property isn’t returned. Sending a formal letter along with return shipping details can also help.