I'm looking to figure out how to manage the Focused Inbox feature in Outlook, specifically to control which senders' emails go directly into the Focused Inbox. I've noticed that it's largely determined by Outlook's algorithms, but I'm particularly interested in ensuring that emails from our HR department and other important senders land in the main inbox instead of getting filtered out. What options are available for this?
3 Answers
Have you thought about just turning off the Focused Inbox altogether? Sometimes it’s easier to not even bother with the sorting if it’s not reliable. Might be worth asking your team what they think about that option!
If you're using Office 365, you can set up a transport rule that allows specific email addresses to bypass the Focused Inbox. This involves modifying the message properties to ensure they go where you want them. Check out this helpful link for detailed instructions: [link].
Yes, you can create a mail flow rule that does exactly this. It's pretty straightforward once you get the hang of it!
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