I'm having trouble recovering my Microsoft account. Recently, I got an email about unusual activity on my account while I was away from my computer. When I tried to recover my account by entering my Gmail address, it mistakenly changes it to a different domain (@dampmail.com) instead of @gmail.com. This issue is preventing me from accessing my subscription services, and I haven't received any recovery codes. I've tried alternative recovery methods, but they lead to errors too. I'm stuck and need advice on what to do next!
3 Answers
It sounds like a frustrating situation, but the unfortunate truth is that only Microsoft can verify you're the rightful owner of the account. If they suspect hacking, they might require proof of ownership that you can't provide right now.
Be careful! If you ended up giving your info to a phishing site, that could explain the strange email changes. Make sure your devices are secure and consider changing passwords for other accounts, just in case.
Make sure you're on the official Microsoft website to attempt recovery. If your email was changed by someone else, or if two-factor authentication is activated, regaining access could be very tough. Try reaching out for real customer support, as the automated system can be frustrating.
That's a rough spot to be in! But why are they allowing payments to process if they believe your account has been compromised? Isn't that strange?