I managed to recover my Microsoft account after it was hacked, but I'm having a tough time finding my purchased Minecraft. The hacker removed my original email linked to the account, but I got an email to reset my password and thought everything was back to normal. My redeem points are still there, but when I checked the Microsoft Store to reinstall Minecraft on my PC—after a format due to a Trojan virus—it says I no longer own the game. What steps can I take to recover my Minecraft: Bedrock and Java editions?
2 Answers
First off, make sure your email linked to your Microsoft account is correct. Sometimes, small typos can cause major issues. If everything looks good there, try checking your purchase history on the Microsoft website to see if you can find your Minecraft purchases listed. If they’re not showing up, you might need to reach out to Microsoft support directly for assistance.
If your email is accurate, you might want to log into your account on another device to check if it's an issue with your PC. Also, consider reviewing your account security settings to see if anything seems off. It's worth refreshing your security info and making sure there are no unusual devices linked to your account.
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